Problem

Whangaroa Harbour Marina is New Zealand’s most northerly marina with the closest access to the famous game fishing grounds from the Cavalli Islands north to North Cape and beyond.  Being a 24/7 operation, we needed to be able to take bookings and give information after hours, meaning a staff member needed to be on call all weekend and in the evenings to answer our phones.  When considering  staffing the marina  during these times, especially during the quieter winter months, the cost of labour far outweighs the financial benefits to the marina.

Our Solution

We identified an opportunity to engage USN’s Telephone Answering Service to take over our phones after hours and on weekends.  They devised a solution that would enable the operators to take berth bookings and credit card details,  convey biosecurity requirements and give details of amenities at the marina as required.  All calls are logged and recorded, and the messages are emailed to us the next day for action.  We also receive a call summary for a quick overview of all our calls.  This professional service has worked seamlessly for our marina and we would highly recommend USN to other marina operators.  Not receiving telephone calls at 10pm at night any more is priceless!