Having worked together in the security industry for over 35 years, USN directors John Kallu and Peter Sowry have seen astounding changes, especially in technology and the range of services now available in the digital age.
However, this 100% locally- owned and operated firm has prospered not simply because of technology. “It’s about knowledge, training and customer service,” says John, who founded the company that grew to become USN in 1979, with his wife Ailsa. “The electronic security industry is still fairly new, having started only in the mid-1970s. And it is largely unregulated. You can start up a company tomorrow and call yourself a ‘technician’.” “The most crucial thing is knowledge – and that’s why we have a policy of always employing people who have a formal background in electronics.” “Our expertise runs deep, and it’s across the board. From small home systems to massive camera systems. From Northland-wide access control systems to corner dairy burglar alarms.”
Peter Sowry’ career is itself a case in point. NZCE- qualified in Electronics, he joined John and Ailsa’s fledgling operation way back in 1981 and became a business partner in 1991. That’s 70 years combined experience inside their heads, without even mentioning their seven formally qualified Technicians! And while technology in the digital age is smarter and faster, Peter says, the key to longevity in the industry is using that technology effectively to give customers what they value most: “Protection. And the peace of mind that comes from knowing that the people and things you value most in life are well protected.”